This policy applies to purchases from Jacuzzi Holding LLC. You may request a return within 30 days after delivery.
Return eligibility
- The product must be unused, uninstalled, unfilled, and in its original packaging.
- Installed, wired, filled, customized, or made-to-order products cannot be returned unless defective or damaged in transit.
- Contact us before sending anything. Freight returns require a return merchandise authorization (RMA) and scheduled pickup.
How to request a return
- Email info@jacuzziholding.com with your order number, reason for return, and photos of the packaged product.
- We will confirm eligibility and issue an RMA with freight instructions within 2 business days.
- Do not send a product to the manufacturer or our office without an RMA.
Return costs and refunds
- For a non-defective return, return freight and a 15% restocking fee are deducted from the refund.
- If the product arrived damaged, was mis-shipped, or is confirmed defective, we cover the return freight and do not charge a restocking fee.
- After the returned product is received and inspected, an approved refund is issued to the original payment method within 5–10 business days. Your bank may take additional time to post it.
Cancellations
You may cancel without charge before shipment. If the order has shipped, the return terms above apply.
Delivery damage
Inspect the shipment before signing. Note visible damage on the carrier receipt, take photographs, and contact us within 48 hours. Keep all packaging while the claim is reviewed.
Warranty claims
Manufacturer warranty coverage is stated on each product page. Email us with your order number and photos or video of the fault; we will help open and track the claim with the named manufacturer.
Contact
Jacuzzi Holding LLC · 13925 City Center Dr Ste 200, Chino Hills, CA 91709, USA · info@jacuzziholding.com · +1 (714) 924-8238 · Mon–Fri, 9am–5pm PT.