Returns & Refunds Policy
Last updated: September 10, 2026. This policy applies to purchases from Jacuzzi Holding LLC.
30-day return window
You may request a return within 30 days after delivery. The product must be unused, uninstalled, unfilled, and in its original packaging. Installed, wired, filled, customized, or made-to-order products cannot be returned unless defective or damaged in transit.
How to request a return
- Email info@jacuzziholding.com with your order number, reason for return, and photos of the packaged product.
- We will confirm eligibility and issue an RMA with pickup instructions within 2 business days.
- Do not send a product to the manufacturer or our office without an RMA.
Return cost
Eligible returns are free. Jacuzzi Holding LLC pays the return shipping cost and does not charge a restocking fee. Original delivery charges are refunded when the product arrived damaged, was mis-shipped, or is confirmed defective; otherwise the original $200 delivery charge is not refundable.
Refund timing
After the returned product is received and inspected, an approved refund is issued to the original payment method within 5–10 business days. Your bank may take additional time to post it.
Cancellations and delivery damage
You may cancel without charge before shipment. If the order has shipped, the return terms above apply. Inspect delivery before signing, note visible damage on the carrier receipt, take photographs, and contact us within 48 hours.
Contact
Jacuzzi Holding LLC · 13925 City Center Dr Ste 200, Chino Hills, CA 91709, United States · info@jacuzziholding.com · +1 (714) 924-8238 · Mon–Fri, 9am–5pm PT.