Frequently Asked Questions

Who am I buying from?

Jacuzzi Holding LLC, an independent U.S. online retailer at 13925 City Center Dr Ste 200, Chino Hills, CA 91709. We are not a manufacturer and are not affiliated with Jacuzzi Brands LLC or jacuzzi.com.

How much is shipping?

A flat $200 USD per order within the United States. The charge appears before payment.

How long does delivery take?

Handling is 1–2 business days and transit is normally 6–8 business days, for a total estimated delivery time of 7–10 business days.

What does curbside delivery include?

For large products, the carrier arranges an appointment and delivers the crated item to the curb or end of the driveway. Placement and installation are not included.

Can I return a product?

Eligible unused products in original packaging may be returned within 30 days of delivery. Eligible returns have free return shipping and no restocking fee. Read the Returns & Refunds Policy.

How can I pay?

Use the payment methods displayed at checkout. Payments are processed over an encrypted connection.

Who handles warranty claims?

The named manufacturer provides its stated warranty. Jacuzzi Holding LLC helps customers open and track eligible claims.

How do I contact you?

Email info@jacuzziholding.com or call +1 (714) 924-8238, Mon–Fri 9am–5pm PT.