Welcome to Jacuzzi Holding. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By purchasing from or interacting with Jacuzzi Holding, you agree to comply with these Terms.

Company Information

  • Store Name: Jacuzzi Holding
  • Selling Country: United States
  • Phone: +1 916-467-9409
  • Physical Address: 13925 City Center Dr Ste 200, Chino Hills, California 91709, United States
  • Incorporation Date: 2007
  • Charter Number: 201328910403
  • Email: info@jacuzziholding.com
  • Website: https://jacuzziholding.com

1. Acceptance of Terms

By using our website and services, you accept and agree to these Terms. If you do not agree to these Terms, please do not use our services or make a purchase.

2. Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Apple Pay

All prices are in USD. Payment must be received before an order is processed and shipped.

3. Order Processing and Shipping

  • Order Processing Time: 2-3 business days
  • Shipping Time: 3-7 business days
  • Shipping Rate: Flat rate of $200 per order

We ship products within the United States only. Delivery timelines are estimates and not guarantees. Jacuzzi Holding is not responsible for any delays caused by the shipping carrier.

4. Sales Tax

  • Shipping and Handling: Taxable
  • Sales Tax Collection: Sales tax will be charged in accordance with applicable laws in all states where we are required to collect it. The final tax amount will be displayed during checkout based on the shipping destination.

5. Returns and Refunds

We offer a 30-day return and refund policy.

  • If you are not 100% satisfied with your spa, you have up to 30 days from the date of receipt to request a return for a full refund of the purchase price, less transportation costs to return the spa to the factory.
  • Inspection and Restocking Fee: A $150 fee applies to all returned spas.
  • Processing Fee: A 3% processing fee applies.
  • Refunds will be issued to your original payment method within 5-8 business days of receiving the returned item.
  • Spas must be returned in their original condition and packaging.

6. Product Availability and Accuracy

We strive to ensure the accuracy of the product descriptions and availability on our website. However, errors may occur. Jacuzzi Holding reserves the right to correct any pricing or description errors and cancel any orders based on incorrect information.

7. Limitation of Liability

Jacuzzi Holding is not liable for any damages, including but not limited to direct, indirect, incidental, punitive, or consequential damages arising from the use or inability to use our website, products, or services.

8. Warranty Disclaimer

Our products are sold “as is” without any warranties, express or implied, except for those provided by the manufacturer. Jacuzzi Holding disclaims any warranties for merchantability, fitness for a particular purpose, or non-infringement.

9. Force Majeure

Jacuzzi Holding is not liable for delays or failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, shipping disruptions, or regulatory changes.

10. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law principles. Any legal disputes must be filed in the courts of California.

11. Changes to Terms

Jacuzzi Holding reserves the right to update or modify these Terms at any time without prior notice. Changes will be posted on our website and are effective immediately upon posting.

12. Contact Information

If you have any questions or concerns about these Terms or your order, please contact us:

  • Phone: +1 916-467-9409
  • Email: info@jacuzziholding.com
  • Address: 13925 City Center Dr Ste 200, Chino Hills, California 91709, United States

Thank you for choosing Jacuzzi Holding! We look forward to serving you.

Last Updated: September 6, 2024